Laura Vecvanaga-Puķīte, Vice President Ground Operations and Customer Care: “We always strive to improve our service. In 2017, we launched the tail-to-tail initiative, which has enabled us to improve the service level we provide to our transfer passengers. We now appoint a staff member to accommodate every transfer passenger on short connections to their next gate, in that way making the transfer faster and more pleasant to our passengers.”
“There are many benefits that passengers can experience when flying the most punctual airline in the world. In 2017, the flight regularity exceeded our internal target at 99.4%. In November, airBaltic did not cancel a single flight. We provide world-leading punctuality and reliability and our passengers can count on us,” said Laura Vecvanaga-Puķīte.
On January 3, 2018, it was announced that the Latvian airline airBaltic has been ranked No 1 globally in punctuality in 2017 by OAG analysts, who tracked the performance of a total of over 50 million flight records. airBaltic has been on the top of the global on-time performance ranking for the past four consecutive years.
airBaltic serves over 60 destinations from its home base in Riga, Latvia. From every one of these locations, airBaltic offers convenient connections via Riga to its network spanning Europe, Scandinavia, CIS and the Middle East. In addition, airBaltic also offers direct flights from Tallinn and Vilnius.